Can You Scale Great Experience? Lessons From a Multi-Site Medical Group

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What does it take to turn feedback into meaningful improvement?
Join PartnerMD Chief Operating Officer Jack Bretcher and Relias Partner Paul Jaglowski for a conversation on how experience insights fuel stronger relationships, better outcomes, and greater consistency across multi-site medical groups. Bretcher will share how PartnerMD captures and applies real-time insights to inform decisions, engage teams, and drive measurable outcomes.

The session will wrap with a brief walkthrough of key Relias XM capabilities that bring this work to life, showing how intentional experience management can elevate care delivery and business performance.

Attendees will walk away with practical ideas for scaling experience across locations, improving accountability, and creating a culture of continuous improvement that drives better care and stronger performance.

If you cannot attend the live webinar, we still encourage you to register, as all registrants will receive an email with a link to the recording and resources.

Register to watch on-demand

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Presenters

Jack Bretcher

Chief Operating Officer | PartnerMD

Jack Bretcher leads all aspects of information technology and oversees the day-to-day operations at PartnerMD. A pragmatic problem-solver, he excels at implementing strategic and technical solutions that streamline processes and drive efficiency.

With more than 30 years of diverse experience spanning healthcare services, e-commerce, software, electric utilities, banking, and manufacturing, Bretcher brings a broad and seasoned perspective to his role. Before joining PartnerMD, he held senior management and consulting positions at Medley Health, Exential, TESTCo, Titan Technology Partners, Tavolo, and Norstan/PRIMA.

Bretcher holds a Bachelor of Science in Electrical Engineering from the University of Pennsylvania. He lives in Richmond, Virginia, with his wife and enjoys spending time with their two adult children and grandchild.
Paul Jaglowski

Partner, Experience Management | Relias

Paul Jaglowski is a healthcare innovator and entrepreneur, now a Partner at Relias following the recent acquisition of Feedtrail. As the Founding CEO of Feedtrail, he helped transform patient and employee engagement by pioneering real-time, personalized feedback solutions, earning the company recognition as Best in KLAS 2024 for Patient Experience Improvement. Prior to launching Feedtrail, Paul built a strong foundation in strategy and operations, working as a management and strategy consultant at Booz Allen Hamilton and contributing to fintech startup OnDeck Capital during its IPO preparation. His expertise in customer experience was recognized in 2018 when he was named one of CX Network’s 30 Rising Customer Experience Super Stars Under 30. Beyond his work in healthcare technology, Paul is committed to global impact, serving on the Board of Directors for the Maison Fortune Orphanage in Hinche, Haiti. Now at Relias, he continues to drive innovation, helping shape the future of patient experience and healthcare engagement.