From Insight to Action, How Teams Turn Experience Data Into Measurable Improvement

Time

May 27, 2026 | 2:00 PM ET | 1 Hour

About

Organizations collect large volumes of feedback, but many struggle to turn experience data into action. High‑performing teams use experience management to surface what matters, create accountability, and drive consistent improvement across their organization.

Join Relias for this Experience Management (XM) webinar, where we show how organizations use employee, patient/client, and reputation feedback to move from insight to action. You’ll see how teams apply XM across Employee Experience (EX), Patient/Client Experience (PX), and Reputation Experience (RX) to improve visibility and follow‑through.

This session will focus on practical use cases and real‑world outcomes, not platform theory, and shows how experience insights translate into measurable operational improvement.

In this 60‑minute session, you’ll learn how teams:

Identify experience signals that require action.

Turn feedback into clear priorities and ownership.

Improve visibility across EX, PX, and RX.

Use experience data to drive consistent, measurable improvement.

You’ll see how organizations are applying Experience Management to move from feedback to action, with examples grounded in real operational use cases.

What you’ll take away.

Clear examples of XM in action across EX, PX, and RX

Practical ideas for translating feedback into follow‑through

Insight into how experience data supports measurable improvement

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Presenter

Paul Jaglowski

Partner, Experience Management | Relias

Paul Jaglowski is a healthcare innovator and entrepreneur, now a Partner at Relias following the recent acquisition of Feedtrail. As the Founding CEO of Feedtrail, he helped transform patient and employee engagement by pioneering real-time, personalized feedback solutions, earning the company recognition as Best in KLAS 2024 for Patient Experience Improvement. Prior to launching Feedtrail, Paul built a strong foundation in strategy and operations, working as a management and strategy consultant at Booz Allen Hamilton and contributing to fintech startup OnDeck Capital during its IPO preparation. His expertise in customer experience was recognized in 2018 when he was named one of CX Network’s 30 Rising Customer Experience Super Stars Under 30. Beyond his work in healthcare technology, Paul is committed to global impact, serving on the Board of Directors for the Maison Fortune Orphanage in Hinche, Haiti. Now at Relias, he continues to drive innovation, helping shape the future of patient experience and healthcare engagement.