What Works in XM: How Teams Turn Feedback into Action and Measurable Results

About this webinar

Many healthcare organizations collect employee, patient, and reputation feedback but struggle to turn those insights into meaningful action.

This session focuses on what actually works. You’ll see how teams move from feedback to execution using a simple, repeatable workflow, supported by real client examples.

You’ll learn how:

To identify and prioritize the experience signals that require action

To assign ownership and drive accountability across teams

To move from reactive responses to a consistent, repeatable process

Small, focused changes lead to measurable improvement over time

Presenters

Paul Jaglowski

Partner, Experience Management | Relias

Mallory McKeown

Enterprise Client Success Manager | Relias

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