Live Webinar

Making Feedback Matter: A Practical Introduction to Relias XM

Tuesday, August 04, 2026 | 02:00 PM EDT | 1 Hour
Register

About this webinar

Organizations collect feedback every day, but often struggle to turn it into action.

Join Relias for an exclusive deminar for partner members and customers to learn how Relias XM moves beyond collecting feedback to driving measurable improvements in engagement, satisfaction, retention, and performance.

Whether you're new to Relias XM or looking to better act on existing feedback, this session provides practical insights and real-world examples to help you get started.

What you'll learn:

  • Why organizations often struggle to operationalize experience data
  • How Relias XM helps transform feedback into actionable insights
  • A practical framework for capturing feedback, identifying priorities, assigning ownership, and driving accountability
  • Ways to gather and act on feedback across employee, patient/client, and reputation experiences
  • How continuous feedback loops support workforce engagement, retention, and service excellence
  • Real-world examples of organizations that used experience data to drive meaningful change

Exclusive for partner members 

This deminar is available exclusively to members of the Relias partner ecosystem.

As a valued member, you’ll gain access to this session, explore preferred pricing on Relias XM solutions, and learn how organizations are using Relias XM to improve outcomes.

Reserve your spot today and start turning feedback into actionable insights that drive results across your organization.

Presenters

Paul Jaglowski
Paul Jaglowski
Partner, Experience Management | Relias
Paul Jaglowski
Paul Jaglowski
Partner, Experience Management | Relias
Paul Jaglowski is a healthcare innovator and entrepreneur, now a Partner at Relias following the recent acquisition of Feedtrail. As the Founding CEO of Feedtrail, he helped transform patient and employee engagement by pioneering real-time, personalized feedback solutions, earning the company recognition as Best in KLAS 2024 for Patient Experience Improvement. Prior to launching Feedtrail, Paul built a strong foundation in strategy and operations, working as a management and strategy consultant at Booz Allen Hamilton and contributing to fintech startup OnDeck Capital during its IPO preparation. His expertise in customer experience was recognized in 2018 when he was named one of CX Network’s 30 Rising Customer Experience Super Stars Under 30. Beyond his work in healthcare technology, Paul is committed to global impact, serving on the Board of Directors for the Maison Fortune Orphanage in Hinche, Haiti. Now at Relias, he continues to drive innovation, helping shape the future of patient experience and healthcare engagement.
Mallory McKeown
Mallory McKeown
Enterprise Client Success Manager | Relias
Mallory McKeown
Mallory McKeown
Enterprise Client Success Manager | Relias
Mallory McKeown is a healthcare professional dedicated to improving the patient experience. With a background in roles like chaplain and family advocate, McKeown's mission is simplifying healthcare for patients and families. From advisory councils to patient advocacy, she amplifies the patient's voice. At Relias, she redefines the patient-provider relationship, asking vital questions to guide healthcare leaders toward patient-centered changes. Her goal is to revolutionize healthcare by putting patients’ needs first.

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Webinar: Making Feedback Matter: A Practical Introduction to Relias XM by Relias Webinars