Listening, Learning, Improving: Experience Trends in Action

Date & Time

July 9, 2025 | 2:00 PM ET | 1 Hour

About

What happens when over 2 million patients share what they’re really thinking?

You get more than a satisfaction score; you get a roadmap.

Join us for a live, candid discussion as we revisit the biggest insights from the 2024 Patient Experience Report and explore how those trends are evolving mid-year. Samuel L. Jackson, MHA, Director of Practice Communications at Texas Tech University Health Sciences Center, will join us and share real-world strategies for turning patient feedback into action and how employee engagement is critical in creating better experiences and better care.

Whether you're leading quality, patient experience, or front-line operations, this conversation will offer practical takeaways and fresh perspectives from the field.

What you’ll learn:

Trends shaping patient expectations in 2025

How real-time feedback can guide care delivery and staff development

Lessons on building a culture of responsiveness

If you cannot attend the live webinar, we still encourage you to register, as all registrants will receive an email with a link to the recording and resources.

Register Now

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Presenters

Samuel L. Jackson, MHA

Director of Practice Communications | Texas Tech University Health Sciences Center

Samuel L. Jackson, MHA, is a dedicated healthcare leader currently serving as the Director of Patient Services at Texas Tech University Health Sciences Center. With a Master of Healthcare Administration, he focuses on enhancing patient experience and operational efficiency within academic medical settings. His recent contributions include supporting the launch of a new multispecialty clinic in Southwest Lubbock, reinforcing his commitment to expanding access to high-quality care.

Jackson is known for blending people and technology to create systems in which every touchpoint in the patient journey feels seamless, intentional, and human-centered. He is recognized for fostering strong communication between clinical teams and leadership, building solutions that improve workflows, and ensuring care is delivered with compassion, clarity, and purpose.
Mallory M. McKeown

Enterprise Client Success Manager | Relias

Mallory McKeown is a healthcare professional dedicated to improving the patient experience. With a background in roles like chaplain and family advocate, McKeown's mission is simplifying healthcare for patients and families. From advisory councils to patient advocacy, she amplifies the patient's voice. At Relias, she redefines the patient-provider relationship, asking vital questions to guide healthcare leaders toward patient-centered changes. Her goal is to revolutionize healthcare by putting patients’ needs first.