Improving Patient Experience Through DEI Efforts

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In today's healthcare and human services landscape, promoting diversity, equity, and inclusion (DEI) is essential for enhancing patient experience and care outcomes. 

Join Relias and Feedtrail to learn how DEI initiatives can transform care quality. Our expert speakers will provide actionable insights and strategies to help healthcare organizations integrate DEI principles into their daily practices, ultimately improving patient experience. 

Learning objectives: 

Distinguish health equity from social determinants of health in clinical practice. 
Explore strategies to promote cultural competency at the organizational level. 
Understand how healthcare technology can help improve patient outcomes.

If you cannot attend the live webinar, we still encourage you to register, as all registrants will receive an email with a link to the recording and resources.

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Presenters

Amanda Gayle, PhD

SME Writer | Relias

Amanda Gayle received her PhD in Counseling Psychology from the University of Tennessee. She completed a pre-doctoral internship at the University of Georgia in the Counseling and Testing Center. She also completed a post-doctoral fellowship at Duke University Medical Center in the Occupational Health Department, working in internal and external employee assistance programs. Gayle is licensed in North Carolina, where she was in private practice for 15 years, serving primarily adults in individual and couples counseling with many presenting issues. Her focus was on cognitive behavioral therapy to treat anxiety, mood disorders, grief, relationship difficulties, stress management, self-esteem, and parenting. She joined Relias as a subject matter expert writer for behavioral health in 2021.
Mallory McKeown

Customer Success | Feedtrail

Mallory McKeown is a healthcare professional dedicated to improving the patient experience. With a background in roles like chaplain and family advocate, McKeown's mission is simplifying healthcare for patients and families. From advisory councils to patient advocacy, she amplifies the patient's voice. At Feedtrail, she redefines the patient-provider relationship, asking vital questions to guide healthcare leaders toward patient-centered changes. Her goal is to revolutionize healthcare by putting patients’ needs first.