Listen. Learn. Improve: Turning Experience Data Into Better Outcomes

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About

In today’s behavioral health landscape, organizations face increasing demands to improve client outcomes, staff engagement, and operational efficiency — all while meeting the evolving regulatory and quality standards. Listening to and acting on the experiences of clients and staff is essential to driving meaningful change.

In this exclusive session for members of the National Council for Mental Wellbeing, Relias will demonstrate how Relias XM, our Experience Management platform, helps behavioral health organizations capture real-time feedback, uncover actionable insights, and strengthen both client and staff relationships.

Join us for this 30-minute interactive demo to see how experience data can power better outcomes across your organization.

During this session, you’ll learn:

How real-time client feedback can enhance quality, engagement, and outcomes across behavioral health settings

How Relias XM streamlines data collection and analysis to drive meaningful, continuous improvement

Practical strategies to strengthen client relationships and reduce staff burden through experience-driven insights

If you cannot attend the live webinar, we still encourage you to register, as all registrants will receive an email with a link to the recording and resources.

Register to watch on-demand

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Presenters

Jeremy Attermann, LGSW, CAPM

Senior Director of Partnerships & New Business Ventures | National Council for Mental Wellbeing

Jeremy Attermann serves as the Senior Director of Partnerships & New Business Ventures at the National Council for Mental Wellbeing, where he has been an integral part of the organization for over eight years. In his current role, Attermann directs strategic initiatives and manages the National Council’s Partnership Program. His work involves collaborating with leading entities in digital health, technology, consulting, and allied healthcare to drive improvements in mental health and substance use systems.
Paul Jaglowski

Partner, Experience Management | Relias

Paul Jaglowski is a healthcare innovator and entrepreneur, now a Partner at Relias following the recent acquisition of Feedtrail. As the Founding CEO of Feedtrail, he helped transform patient and employee engagement by pioneering real-time, personalized feedback solutions, earning the company recognition as Best in KLAS 2024 for Patient Experience Improvement. Prior to launching Feedtrail, Paul built a strong foundation in strategy and operations, working as a management and strategy consultant at Booz Allen Hamilton and contributing to fintech startup OnDeck Capital during its IPO preparation. His expertise in customer experience was recognized in 2018 when he was named one of CX Network’s 30 Rising Customer Experience Super Stars Under 30. Beyond his work in healthcare technology, Paul is committed to global impact, serving on the Board of Directors for the Maison Fortune Orphanage in Hinche, Haiti. Now at Relias, he continues to drive innovation, helping shape the future of patient experience and healthcare engagement.