Strengthening Workforce Retention in Behavioral Health, Community-Based, and Child Welfare Settings

Time

February 19, 2026 | 12:00 PM ET | 1 hour

About

Workforce retention remains one of the most pressing challenges facing behavioral health, community health, and child welfare organizations. Leaders are being asked to do more with fewer resources, all while maintaining staff engagement, psychological safety, and quality outcomes.

In this webinar, strategic partners Relias and the Child Welfare League of America (CWLA) will explore how a proactive, data-informed approach to workforce development can support stronger retention. Drawing on CWLA’s Workforce Development Plan and real-world examples, presenters will share insights into what employees value most, how organizations are using employee feedback effectively, and practical strategies leaders can apply to improve engagement and reduce turnover.

By the end of this webinar, participants will be able to:

Understand how proactive, data-informed workforce strategies improve employee engagement and retention.

Identify key retention insights from CWLA’s Workforce Development Plan.

Apply practical approaches to collecting and acting on employee feedback to strengthen retention.

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Presenters

Lloyd Bullard, PhD

Director, Workforce Initiative | Child Welfare League of America

Lloyd Bullard, PhD, is the Director of Workforce Initiatives at the Child Welfare League of America with more than 35 years of experience in the human services field. A nationally recognized expert, his work focuses on eliminating the use of restraints and seclusion, advancing cultural competence, addressing racial disproportionality, and strengthening residential and community-based services.

Bullard has spent more than a decade with the Child Welfare League of America, where he held leadership roles including Director of Cultural Competence and Director of the National Coordinating Center to Eliminate the Use of Restraints and Seclusion. He has also served in senior leadership roles across child welfare, youth justice, and workforce programs, and leads LBIC Consulting Services and the Global Center of Creative Learning, delivering training that strengthens leadership and frontline practice nationwide.
Julie Collins, MSW, LCSW

Vice President, Practice Excellence | Child Welfare League of America

Julie Collins is Vice President of Practice Excellence at the Child Welfare League of America (CWLA), where she has served since 2001. She brings more than 40 years of experience across child welfare, mental health, substance use, and managed care in both the U.S. and Canada. In her role, Collins oversees CWLA’s Standards of Excellence for Child Welfare and leads efforts to identify and advance best practices across the continuum of services. Her work focuses on cross-system collaboration, program and system transformation, performance improvement, and the implementation of national initiatives such as Building Bridges. Collins has authored and edited numerous publications and e-learning courses, contributed to federal quality improvement initiatives, and provided expert input into accreditation standards for CARF, COA, and The Joint Commission.
Mallory McKeown

Enterprise Client Success Manager | Relias

Mallory McKeown is a healthcare professional dedicated to improving the patient experience. With a background in roles like chaplain and family advocate, McKeown's mission is simplifying healthcare for patients and families. From advisory councils to patient advocacy, she amplifies the patient's voice. At Relias, she redefines the patient-provider relationship, asking vital questions to guide healthcare leaders toward patient-centered changes. Her goal is to revolutionize healthcare by putting patients’ needs first.