How Reviews and Reputation Drive Urgent Care Growth

About this webinar

Presented by Relias in partnership with the Urgent Care Association.

In urgent care, patient experience directly impacts reputation, referrals, and retention. Learn how organizations are improving reviews, strengthening provider engagement, and turning everyday patient interactions into a measurable competitive advantage.

Participants will learn how to:

Strengthen patient experience to improve reputation and referrals.
Identify the connection between provider engagement and patient satisfaction.
Recognize the behaviors and interactions that shape patient perception.
Turn patient experience into a competitive differentiator in urgent care.

Presenters

Charlotte Francis, MBA, MSN, APRN, FNP-C

Regional Manager of Advanced Practice Providers | Texas Health Breeze Urgent Care

Bruce Woodall

Experience Management Partner | Relias

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