How Reviews and Reputation Drive Urgent Care Growth

About this webinar

Presented as part of the UCA Solutions.Webinar series.

In urgent care, patient experience directly impacts reputation, referrals, and retention. Learn how organizations are improving reviews, strengthening provider engagement, and turning everyday patient interactions into a measurable competitive advantage.

Participants will learn how to:

Strengthen patient experience to improve reputation and referrals.
Identify the connection between provider engagement and patient satisfaction.
Recognize the behaviors and interactions that shape patient perception.
Turn patient experience into a competitive differentiator in urgent care.

This webinar is produced and presented by Relias as part of the UCA Solutions.Webinar series. It is not produced, reviewed, or endorsed by the Urgent Care Association (UCA). The Solutions.Webinar series is an industry knowledge platform of UCA. Views and content expressed are solely those of the presenting organization.

Presenters

Charlotte Francis, MBA, MSN, APRN, FNP-C

Regional Manager of Advanced Practice Providers | Texas Health Breeze Urgent Care

Bruce Woodall

Experience Management Partner | Relias

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